Flight School: Mastering Copilot for IT Pros

Turn Microsoft Copilot from “nice to have” into a practical, revenue‑driving capability. Flight School: Mastering Copilot for IT Pros is an immersive, live online program designed for IT professionals and MSPs, delivered over a focused cohort so you get hands‑on practice, real examples, and repeatable patterns you can apply the same day. It runs as a multi‑day virtual training specifically crafted for IT Pros and Managed Service Providers, with a strong emphasis on practical usage and adoption in Microsoft 365 environments.

What sets this course apart: every session is built around real Microsoft 365 tenant scenarios—security, governance, AI agent workflows, and user adoption—so you leave with a simple, repeatable framework, not just theory.

Who this course is for

• IT administrators, solution architects, and consultants rolling out Copilot across Microsoft 365 tenants.
• MSP owners and engineers building Copilot-powered offerings for SMB customers.
• Technology leaders responsible for security, compliance, and change management in Microsoft 365.

What you’ll learn (outcomes)

By the end of Flight School you will be able to:

• Explain the practical AI stack for Microsoft 365—data → security → search → identity/licensing → Copilot/agents—and use it to make sound, risk‑aware implementation decisions.
• Harden your tenant for AI by aligning service‑level and item‑level security, data labelling, and DLP so Copilot respects access boundaries.
• Use Copilot Chat effectively (history, memory, attaching files from OneDrive/SharePoint) and apply prompt books and prompt engineering techniques that non‑technical users can follow.
• Leverage advanced Copilot agents (Researcher, Analyst), Notebooks, Admin Copilot, and SharePoint/Channel agents to automate research, reporting, and routine admin work.
• Design an adoption plan for SMB tenants: licensing choices, enablement, tips for Teams/Outlook/SharePoint usage, and how to package Copilot services in an MSP offering.

Course format & inclusions

• Instructor‑led online cohort (multi‑day) with focused, practical sessions.
• Session recordings and downloadable resources so you never miss a step.
• Hands‑on demonstrations using Microsoft 365 tenants, showing exactly how to configure, test, and measure results.
• Recommended setup: a Microsoft 365 Copilot–enabled tenant is ideal to follow along with internal data scenarios (emails, files, Teams, SharePoint).

Program snapshot (sample sessions)

• Session 1 – The AI Stack for Microsoft 365
  Foundations of the AI stack, security posture, governance, search, licensing, identity, and how Copilot fits.
• Session 2 – Copilot Chat, Memory & Prompt Books
  Practical workflows, attaching tenant data, creating re‑usable prompt books, and using Loop for collaborative artefacts.
• Session 3 – Security, Compliance & Internal Data
  Item‑level protection, data labelling, DLP, safe access to internal content, and when to choose paid Copilot capabilities.
• Session 4 – Notebooks & Agents
  Researcher and Analyst agents, Admin Copilot, SharePoint and Channel agents in Teams, and automation patterns you can adopt immediately.

Cohorts are delivered as a structured multi‑day virtual training for IT Professionals and MSPs—clear, practical, and built for real‑world use.

Why learn with CIAOPS

Flight School sessions are delivered by Robert Crane, a long‑time Microsoft 365 educator and the principal behind CIAOPS, who routinely leads live community sessions and training across Microsoft 365 and Copilot.